26 November 2020

May We Check Your Toilet?

There has to be a strong correlation between the people in the management and the condition of the toilet in their offices. It sounds strange but the toilets do reflect the values and attitude of the people who are using it. There may be several other factors but good management will never allow its office toilets to stink, will they? 

During the Ambassador Conference, Dr Lam Dorji facilitated a session with the toilet ambassadors and they agreed to carry out a survey to quietly assess the office toilets and find out which type of management or leadership pay serious attention to the condition of the toilets. The results will be shared with the public through all media platforms.         

To get honest data from the assessment, we must not announce the dates. We should tiptoe into the survey without alerting anyone. But in case if some offices need us to seek approvals and permissions to carry out our survey, then I must do it right here with this post:

 "May we check your toilet?" I hope you won't say no.


Just to give you a heads up, the following questions will be included (but not limited to) in the survey;
  1. Are there separate toilets for women?
  2. Are the toilet walls and floor free of dirt, stains, cobwebs?
  3. Are the toilet pans, urinals and washbasins stainless? 
  4. Is there running water in the toilet?
  5. Is the toilet floor kept clean and dry? 
  6. Does the toile have good lighting?
  7. Is the toilet well ventinlated?
  8. Are the proper doors with latches? 
  9. Are there adequate cleaning tools?
  10. Is there a trained cleaner? 

25 November 2020

The Toilet Ambassadors of Bhutan

Who are these toilet ambassadors?

They are regular civil servants from each Dzongkhag and students from Royal University colleges who came forward to support Bhutan Toilet Org in taking our mission to the ground in their communities. They are volunteers. They are natural leaders who create a network of volunteers around them. They are the bridge between us and their Dzongkhag or College.



How are they chosen?

They came forward voluntarily. We didn't choose them. They chose us. We found most of them by chance. Only in some rare cases I personally asked my friends to help. The position of BTO ambassador is so undefined that it takes a huge supply of goodwill and trust to find or become one. 

However, when an ambassador goes on transfer or leaves for studies, we seek his/her recommendation to find a replacement.

How important are they?

We are a relatively new CSO but within a short span of time, we managed to overcome a lot and made a huge impact. The secret to our success is our ambassadors. They are on the ground. They multiply our efforts and reach. 

How much are they paid?

They are paid in millions worth of smiles and gratitude from people whose lives they touch. It would be an insult to put a price tag on their profound efforts. It's the purest form of volunteerism, one in which, the dirtiest work is done with the cleanest heart. 

What's Ambassador Conference? 

We have never met our ambassadors formally before. We coordinated on Facebook messenger and depended on various mode of communication to keep in touch. For the first time, we organised an Ambassador Conference to bring us all together, face to face and streamline our efforts. It may become an annual event considering the importance of such a platform.



Earlier, in the absence of any written guidelines, some ambassadors have done dozens of activities while others couldn't even define their role. This conference helped us share experiences and draw common grounds. We now have simple and clear terms of reference, action plan and communication strategy. We hope to make it better over the years.


18 October 2020

Top 10 Bhutanese Mobile Apps 2020

This has been something I wanted to do for a long time; to assess Bhutanese Mobile Apps and make a Top 10 list. I wanted to measure the apps based on the tangibles such as the number of downloads, users and reviews. But when I actually began working on it I realized that if I were to base my list entirely on the tangibles then there is no input from my side. I found it important to grade the apps based on the usefulness and user-friendliness. Since it's my list I want to judge the apps based on how useful they were to me. 

Top 10 Bhutanese Apps

After the list was made I found out that only two apps of the 10 are strictly private, rest are all institutional and government service apps. His Majesty the King shared a story about how Instagram, with just 13 employees was bought by Facebook for $ 1 Billion in 2012, which was way more USD than Bhutan had saved since the reign of the Third King. Since hearing that powerful speech I have been showing an extra interest in apps because I feel the only equitable chance we have at doing something big in the world would be a made in Bhutan application. It's worth creating a national think tank and making a big investment. 

For now, all top ten apps combined + Druk Trace app doesn't total up to a million download. 

Following are the top ten made in Bhutan apps on my list;

1. mBOB (100,000+)

mBOB

It is the official mobile banking app of Bank of Bhutan. The app has literally put banking on our palm. Until recently BOB deducted Nu.10 every month from the mBOB users, which was sharply criticized. I didn't mind the small fee because of all the conveniences it offered; Mobile recharge, Mobile payment, Money Transfer, Bill Payments, etc.  Since installing the app some years ago I have never bought a single paper voucher or went physically to pay the electric bill or house rent. 

There are similar apps by other banks, such as MPay, TPay, ePay etc. which may be as useful but since I personally benefited from mBOB alone I chose mBOB. 

DDC Dictionary

2. DDC Dictionary (1000+)

It's a bilingual Dzongkha - English Dictionary app from G2C Bhutan. The app is quite handy in confirming Dzongkha spellings and meanings. It has come to my rescue every time I help my daughter with her Dzongkha works. I think the developer has uploaded an entirely new version instead of updating the original app because it should have more than 1000 downloads it has recorded. 

Druk Zakar

3. Druk Zakar (100,000+)


The Druk Zakar App from Dratshang Lhentsho provides a 12-month day-to-day astrological calendar based on the Bhutanese lunar year. As Bhutanese, we are believers of tag da tendrel (Auspicious signs) before starting a new venture or a long journey or making major decisions in life. Traditionally, we had to go to an astrologer for a consultation but with this app, we could be astrologers ourselves. This may have disappointed the astrologers but for the rest of us, it was a blessing. 
B-Trowa

4. B-Trowa (10,000+)

It's a TV and Radio streaming app from Bhutan Telecom. The only reason this app is on my list is that it streams BBS TV live for free without requiring to register. I feel that this must be the app that's keeping fellow Bhutanese living and working abroad in touch with their homeland. 
Azha Pasa

5. Azha Pasa (10,000+)


It's an eCommerce app with the vision to expand to delivering skills and services but for now they have made their mark by delivering vegetables, LPG and providing garbage pickup services. I have used the app several times to refill LPG cylinders and it's amazing that they charge just Nu.100 for their service. For that cost, we don't even get a cab ride from home to town forget about getting a heavy cylinder delivered home. I have also used the app to get vegetable delivery during the lockdown, which has made me forever grateful to the app. 
Druk Ride

6. Druk Ride (1000+)

Druk Ride is a taxi and bus ticket booking app. It's an app whose time has really come in Bhutan but I am yet to see the real success of the app. Initially, there were three taxi apps but only Druk Ride survived because the market is just too small and awareness on the smart technology is way too less, especially among the cab drivers. I have used the app to book bus tickets to Pling and I was really impressed. I only wished if Haa Bus tickets could be booked on this app. 
POL Depo App

7. POL Depo (10,000+)


This app is from the Department of Trade to facilitate the issue of the coupons for LPG and Kerosene, In pursuit of Improving Public Service Delivery. If you don't have this app you have to visit DoT physically to get the coupons and then head to the Fuel pumps to get LPG or Kerosene. Strangely, you can't just download and use the app right away, like many services in Bhutan, you have to visit DoT physically to get the app registered. 


mRSTA

8. mRSTA (10,000+)

This app built by RSTA gives access to Information related to Driver License and Vehicle Registration of an individual and facilitates services like the renewal of both the documents, which otherwise require us to visit the office physically. The app though poorly branded (both the name and the logo) has really good features. Very soon we may not need printed license or registration documents as long as we carry a phone with this app on.



9. eTeeru (50,000+)

This mobile financial app from Tashi Cell is perhaps the best-marketed app but it has more than a few shortcomings; first, it came into the market too late. There are over five banking apps that are giving the same services eTeeru is offering. Second, it is only for the TCell subscribers which leave the majority of the population out because more Bhutanese use bMobile, including me. If it could be registered using bMobile number I could have at least tried because I have seen so many shops with eTeeru QR code ready to be used but seemingly no users because for now, everyone is happy with mBOB. But if they could maintain the pace of promotion and make necessary changes, I can see it replace all the banking apps, especially on the shopping front. 
Bhutanese Bloggers

10. Bhutanese Bloggers (1000+)

This app features the latest blog posts from the community of Bhutanese bloggers. It was designed to create a platform for every blogger to enjoy equal readership, but since the developer doesn't live in Bhutan anymore, it's really difficult to update the list of bloggers. Without a functioning association, we don't have a dedicated team to look after the app. We may revive it soon. Yes, I am involved in this. 


This is the end of the top 10 list but while talking about the Bhutanese apps, let me draw your attention to the most important app at the moment;
______________________________________

11. Druk Trace (100,000+) 

Druk Trace is designed by G2C for contact tracing during the pandemic. I am sure this is the most downloaded app in Bhutan and I hope you have it on your phone. Having the app on your device is not enough, you must use it wherever you go. I hope someday when all this is over, we can make good use of this app and the data. 

Perhaps we could upgrade this to the national chat platform, Sungjoen App the government envisioned. 

Druk Trace



17 October 2020

Rate for Domestic eCommerce Vendors-2020- A Milestone

I first got in touch with Bhutan Post in December 2019, sharing about my Bhutanese book project called BOOKNESE and how it needed the support of cheaper postal service to become a success that I had envisioned. 

In my proposal, I urged Bhutan Post to consider a subsidised rate for sending books within Bhutan, because I wanted the bookstores in Thimphu to be accessed by every Dzongkhag through BOOKNESE at an affordable rate. I don't see a possibility for some Dzongkhags to ever have bookstores of their own, and therefore it's a smarter option to link them to bookstores in Thimphu, and even Paro. (Read about how BOOKNESE is going to do that.)

October 16, 2020

The current domestic rate of sending a book (or anything), which weighs 500g, is Nu.196 and the next unit on the weight slab is 750g which costs Nu.232. At an average, a book is 300-600g, and it may cost Nu.300, if we add the postage cost, it's going to be a staggering Nu.600+. Who will pay so much for a book? Seriously, books are hard to sell and a heavy postal charge will only make it harder. 

Domestic Rates

As a big national institution that is as old as history, Bhutan Post doesn't need us to promote them. They are bigger than any brand. So what is in it for them? I proposed to appropriately acknowledge Bhutan Post on our platforms, packaging materials and media publications as our partner in promoting Bhutanese literature, reading culture and Bhutanese book market. I found more wisdom in asking them to share the responsibility of creating a better society through the promotion of literature. 

Even though I wasn't good at negotiation, Mr Thinley Wangchuk found merit in it and passionately took it up with management. It went back and forth a couple of times in the course of the last 10 months. He agreed it was timely that they made their services consistent to the changing market trends, especially the emergence of e-commerce in the country. While discussing my proposal, they took a broader stance and made room to accommodate all eCommerce ventures within the framework that is worked out for BOOKNESE.

The MOU was signed between Bhutan Post and BOOKNESE on October 16, 2020, wherein, Bhutan Post offered a new "Rate for Domestic eCommerce Vendors-2020"  which will also be offered to any eCommerce venture that may apply hence. 

When I tested the usual EMS service by sending a package weighing 808g, for which I have only taken Nu.20 as a postal charge from the clients, I was charged Nu. 250. With the new rate, I will only have to pay Nu.100. Unlike the regular rate, where it will climb with increase in weight, the new rate has just two slabs, and the next higher rate we pay is just Nu.150. It's going to make a significant difference in the way we do eCommerce. 


By making it a standard rate for the entire rising eCommerce industry, BOOKNESE was relieved of any conditional burden arising from the partnership. But we shall always remain grateful and adhere to other terms of the Agreement, and ensure that we as a pioneer set a good example. 

09 October 2020

Saving Old Toilets in Schools- An Example from Bhutan

The most satisfying among the projects carried out by Bhutan Toilet Org is the School Toilet Upgradation project. We have been able to train hundreds of school staff to help us transform hundreds of toilet overnight. The combination of smart process and amazing SATO technology made the project one of the most cost-efficient projects.  

We have crossed over a thousand toilets in just over eight Dzongkhags making a saving of at least Nu. 13 million for the government. Of course, these many toilets wouldn't have been upgraded if it wasn't for the project that offered get rid of the old toilets and upgrade them to the next generation toilets using SATO pan. 


Punakha

Within the project, another surprise emerged when we learned that some of the really old toilet structures that were waiting to be dismantled got a second lease of life. While working on some 16 units of pit latrine in a school in Thimphu as part of the pilot project, I noticed an old but strong 10 -unit toilet structure that was closed and left unused. Upon inquiry, the school told me that the toilet was closed for decades and they were only waiting for a budget to demolish it and construct a new one. 
Samtse
Honestly, school toilets are hard to come by. There are a hundred other important things to build in school that toilets are the last things to get attention. That's why you will see that it takes tenures of several principals to finally get a new toilet constructed in a school. And when you hear someone say that they are waiting for a budget to build or renovate a toilet, you know they are being a buffalo waiting for the yak. 
Thimphu
I requested the principal to open the old toilet, which was shut so brutally with hundreds of random nails. Once open, I could see it was a pit latrine with cemented floor and the only problem seems to be the pit which was filled with thousand random things. If we could empty the pit then we could install SATO pan over the pit. The school took the challenge to empty the pit by filling it with water and sucking it out using sewer suction truck. When I visited the next time the pit was emptied and ready to be upgraded. It took was a few hours to install SATO pan on each of the ten units and within the next few days, it was ready to serve its second term. 

Calculating the cost, we found out that we managed to save the old toilet in less than Nu.50,000. If the school had to rebuild a 10-units toilet it could cost at least Nu.1.5 million. Therefore, to be able to save Nu. 1.4 million within a few hours was a significant achievement, but the priceless part of this was reviving and adding 10 more units of toilets for the students to use in a few days. 
Chhukha

The same magic was done to a toilet each in Samtse and Saprang, two blocks each in Chhukha, Zhemgang, Haa, Wangdue and Punakha. To Punakha and Sarpang, Education Secretary, Karma Tshering, then the DG, specifically ask us to go there and save the old toilets that he had instructed the school not to touch until we came to upgrade.  

Since then, we have requested the Education Ministry to disallow school to demolish any old school toilets and it's been circulated thus across the country. 

This story of saving old school toilets inexpensively has been shared on various platforms to encourage similar initiatives across the globe. This could not just save millions in the cost of constructions, but also ensure an instant solution to toilet shortage issues and also the quality of toilets in schools.

Punakha


23 September 2020

Sorry Dasho Nishioka- A Book Review

Dasho Nishioka (1933-1992)


The story of Dasho Nishioka and his life in Bhutan is no short of a fairy tale; I still can't fathom how a sophisticated metropolitan had possibly left behind his comfortable Japanese life and decided to work in Bhutan in 1964? 


The book, Dasho Keiji Nishioka- A Japanese who lived for Bhutan by Tshering Cigay and Dorji Penjordeserves the recognition of being the first to recount the life of a great being who by all means deserved to be remembered. However, it should be forgiven for not being a comprehensive biography, one that is worthy of celebrating an extraordinary life and works of Dasho Nishioka.  

A foreigner who is awarded Bura Marp by His Majesty the King, given a grand state funeral, awarded Druk Thugsey Medal posthumously, built a chorten in his memory and has a flower named after him, if he is not worth several volumes of books then something is missing.

Dasho Nishioka Chorten in Paro

His numerous accolades are not what defines Dasho Nishioka, the true value of the man is in knowing why has he been recognized so grandly. His death from a tooth infection in 1992 at the prime age of 59 could have been avoided if he was anywhere outside Bhutan. He paid the ultimate price for his dedication to this country. When lamenting the loss of a great being, his daughter, Yoko says her father had nothing much to live for, having achieved so much in his short life. His was truly a short and fat life. 

I have heard of a certain Japan Sayab who revolutionized agriculture in Bhutan but it was only in this book that I connected all the dots and began to form a whole picture that I could appreciate. He came to Bhutan in 1964 when life in Bhutan was physically daunting; only Thimphu and Paro were connected by road and it wasn't until the 1980s that we had electricity. But despite the formidable odds the Japanese volunteer chose to stay beyond his two years assignment and gave 28 years of his life to Bhutan, until his death. He spent five years of his life in Bhutan in Zhemgang, the Dzongkhag that took weeks to reach on foot back then and that still is considered a difficult place in 2020. 

Dasho Nishioka's Home in Panbang

A prosperous life awaited him in Japan but he laboured in Bonday Farm to change agriculture in Bhutan. The book gives us an overview of his experiments and initiatives to mechanize farming, improve seeds, enhance yield, create access to market, improve storage, initiate processing, packaging and exporting, build the capacity of the farmers, leverage on the organic brand from Bhutan. What? déjà vu! 

If I hadn't read this book I would be disillusioned into thinking that we have come a long way but half a century later we are still talking about the same issues in agriculture. My conversations with Dr. Lam Dorji on his 'farm to market' project and with Farmer Sangay on Farming 4.0 will never be the same. I want them to read the book and have a soulful conversation with them on how we failed Dasho Nishioka. 

This year the pandemic forced us to wake up to the hard reality that we are still not capable of producing our own food, not even rice. The book tells us that Dasho Nishioka succeeded in enhancing the rice yield three times by improving the seeds. How much have we enhanced it since? It's a shameful revelation of our hypocrisy that we haven't been faithful to the mission that Nishioka started. We left it to him. 

On page 59, a picture of Bonday Farm from the 1980s is juxtaposed with another one taken from the same spot in 2010, almost 30 years apart, and in sharp contrast to the common expectation that the Farm would have flourished into a mega farm, one could see the farm was doing better in the 80s than 30 years later. 

The book relates how even back in the days Dasho Nishioka had to bargain with insincere and lazy Bhutanese to work hard on their own farms by means of reward and punishment. Imagine the frustration of a hardworking Japanese when faced with our suffocating complacency. Had we inherited a little bit of Nishioka essence we won't be having the debate on food security today. We will be exporting premium organic food to the world.

But Sorry Dasho Nishioka, we failed you. Should you come back somehow and see how far we have reached since you left you will be heartbroken.

This book should be read like an initiation prayer by every Bhutanese who joins the agriculture sector so that they recognize and appreciate the history of modern agriculture in Bhutan, and about the foreigner who put his everything in it; to let them question why we are still where we began and to inspire them to work toward a real change with the dedication that would have won the approval of Dasho Nishioka.

The book that was published in 2011 deserves a second edition with more contents on the legend's private life in Bhutan to make it a complete biography. The book needs better design and change in the paper type (non-glossy) to make it reader-friendly while printing the pictures on glossy paper. 

22 September 2020

Tribute to My Late Teacher Karma Wangchuk (1965-2020)

It was in 1997 that I maintained my first journal. My English teacher in Class VII, Sir Karma Wangchuk gave us the assignment to record our day in a small notebook to build our writing skill. The class captain had to collect our journals and take to him for review every evening. We would get it back the next morning with his feedback. Back in the days, we could hardly write an intelligible sentence. We put him off every day. 

One day, by a great stroke of luck I got one sentence correct. I still remember that sentence after all these years, it read "Thinley Gyeltshen left the school on his own accord." My poor English teacher was overjoyed. The remark he left in my little diary had a big impact on me: "Beautiful Sentence. Keep it up!". I kept writing hard to get better remarks from him each day.

It was my teacher Karma Wangchuk who named me PaSsu. He was fond of Haap's accent and found it too funny to call me PaSsu, as a Haap would do, instead of Passang or Passa. I liked it so much and proudly kept it as my pet name.

Knowing him from Junior School to College, he wouldn't be easily impressed but he was openly proud when I handed him a copy of my book PaSsu Diary in 2018. It made a complete circle. It was he in whose class I began journaling and I came to be known as a blogger by the name he gave me, and finally, here he was holding my book. 

Back in March, Among his students who had established a lifelong friendship with him, there were three of us who made it to the funeral despite restrictions due to covid19. We stayed till the end with the members of his family. I stayed till the end because I wanted to his ashes being cast into the river to be washed into the sea and feel the sense of him becoming a part of nature that he loved so much. I thought to myself that he would have loved this part. 



With his death, we lost a living encyclopaedia on the natural world. He would talk about butterflies as if he lived among them. He knew orchids like he had an orchid farm. He could talk endlessly about a bird just by hearing its distant sound. He knew wild animals like a farmer knew his farm animals. He loved wild cats the most and have all the species of it painted. 

His life was simple- the guy seemed to have known the true essence of life already- he spent all his saving during the vacations to explore the wilderness or travel to a historic site. His notes, painting and photographs from the wilderness will very well make up several volumes of books. But he never published anything. I don't think he ever regretted that because he just loved doing it. Publication or exhibition never bothered him. He once told me, "I will always have my side of the story to tell which no one can own. The challenge is even more exciting."


In 1998, I took the only white t-shirt I had to him and requested him to paint something on it for keepsake. He did a black-necked crane on it effortlessly. The shirt didn't last for long but I managed to cut out the crane and preserve it (See pic). He was one of the finest artists I have known and the first to introduce me to art. His favourite subjects were his cousins from the wilderness; there are hundreds of paintings of birds, orchids, mammals, cats, etc. some from as early as 1987 when he was a boy himself. He never exhibited his artworks. In fact, his works were taken by others and published in their books, when he could easily do his own. 

I managed to convince him to do a massive exhibition that will not only showcase his artworks on the natural world but also his photographs on butterflies and his notes. The plan was to hire the RSPN hall and divide it into several sections- Cats of Bhutan; Orchids of Bhutan; Butterflies of Bhutan; Mammals of Bhutan; Birds of Bhutan; and after the exhibition the exhibits will be compiled into several books. But the timing was wrong. He fell ill shortly after that and he could not recover to do it. But I know even if he had recovered fully he may not have been so eager to do it because he was just happy that he had created them. That's all that mattered to him.

The other dimension to the man was his natural love for Shakespear and the literature in general. In 2006 when Shakespear was being removed from the Bhutanese curriculum, Sir Karma was devastated. He didn't say much in protest but when he hosted the Annual Award Ceremony in Paro College, he ran the two hours show using nothing but Shakespeare quotes. He did it so effortlessly like his mother tongue. That night some 400 of us in the hall knew how relevant Shakespear was to this day.

For us, Shakespear means two plays and a few sonnets we struggled with in high school but he was someone he read Shakespeare plays like a love letter he just received and watched the same plays alongside books like we would watch some hot movies. English literature came naturally to him, almost like a household chore and he must have scribbled hundreds of pages of poems and stories, hidden among his countless valuable papers. 

His brother and brother's children agreed to our proposal to form a team among his students and pay him a tribute by doing an exhibition and publishing his works.


Death is but a man becoming a memory, 

You are a powerful memory alive in hundreds of us.

You are alive in me and my beautiful life. 


So Long!