31 December 2020

A Long Talk Show with Gup Phub Tshering

I was invited on a Facebook Live show with Gup Phub Tshering to talk about my journey so far; and the significant highlights like the name 'Chablob', PaSsu Diary Blog, then the book, founding of Bhutan Toilet Org, About children and social media- Ninzi Show, Google Maps and Local Guide, about BOOKNESE and many other things. 



It went on for almost three hours. Who does a talk show for that long! Have we just done the longest talk show ever? But our viewers were kind to us, they stayed with us and told us to go on and on. Here is it, for the record. And for those of you who have missed it. 

26 December 2020

Drawing my Family Tree During the Lockdown

 One of the few satisfying things I have done during the last lockdown was working on my family tree. It was one project my cousin and I planned to do a few years ago but we neither had the time nor the expertise to get that done. The very thought of putting together the details of so many people on a sheet of paper overwhelmed me. 

It may sound petty but I was wondering how many A4 papers I would have to stitch together until I could get all the names up. I was even considering a wall to stick all the names. But deep down I had a strong feeling that there should be some software to create a family tree. It seemed like a big task and we pushed it aside. 

The Black and White Picture
Babu Dorji Tshering

One day, my Asha sent me a black and white picture and said the man in the picture was my great-grandfather. He suggested that we traced our bloodline as far back as possible. This was the second time someone in my family proposed to draw our family tree. This time the black and white picture was truly inspiring. I began looking for software and landed an online site called Family Echo, which was free, powerful and easy to use.

A small part of My Family Tree created using Family Echo

I began working on what seemed like a massive project, but within a few days, I had run out of people. Family Echo helped me organize everything in one small window and make all the complex mapping as I move from one generation to another. The exercise gave opportunities to call older member in the family and dig deeper into their memories. Some of them we so touched that we were doing it and that we reached out to them. 

My Angay and Late Jojo whose name was Angay


As the family tree grew bigger I had the option to invite people in the list to contribute to expanding the tree. This has connected and reconnected many of my cousins. It has helped solve a few confusions I had and gave me lots of surprised when it comes to discovering how I was related to a lot of people I grew up with without knowing that we were from the same bloodline. 

My Mother

I have traced 167 people across 8 generations of my family, five backwards and two downward after me. Before this exercise I could not even name my grandmothers, now I at least know the name of my great-great-great-grandfather. His name was Dumcho Tandi. And the man in the black and white picture was Babu Dorji Tshering, my great-grandfather. It's quite an irony that there was a camera in his time, and there is not a picture from my childhood. 

25 December 2020

How Dawa Founded Bhutan Stroke Foundation

Dawa Tshering heard of stroke for the first time when his 32 years young wife Rinchen Pelmo collapsed on the ground and was rushed to the hospital in June 2019. He knew she had issues with her blood pressure but he has never known the fatality of it until it struck. It caught him completely off guard. Rinchen was on life support in the ICU. Doctors didn't give him any false hope. They told him on the face to be prepared for the worst. 

Dawa Tshering and Rinchen Pelmo before their lives changed

His ignorance of stroke helped him shield against the harshness of reality. He didn't give up. His wife was in deep sleep for over a week. He has done rituals of every kind. He went to every influential friend he had around to get a referral to India. But he was told that there was no use taking her out. Gradually he began to realize how bad it was. He was told by everyone who knew the disease that she will not wake up. 

He went to a researcher friend seeking any information he could gather on stroke in Bhutan. He was given a handful, mostly articles and social media post by some Dr Tashi Tenzin. He managed to get connected to the doctor. Over the phone, he asked in desperation, "Doctor, tell me more about stroke."

Dr Tashi invited him over after hearing how earnestly he wanted to know more. He said, "You are the first person to have ever asked. Come over, let's have a chat."

Dr. Tashi Tenzin, the Guide
Photo Courtesy: Friends of Bhutan Association, Austria

By the third week, he managed to get his wife to blink her eyes in response when we ask her questions. On the 23rd day, he surprised everyone when he took her home and began the long ordeal of nursing her. Within the next few months, he left his job with Tarayana Foundation and dedicated fulltime on her. He was given the option to take a long leave if he wished but he opted to resign because he needed his provident fund to treat his wife. 

He regrettably recollects that despite free healthcare in Bhutan, he emptied his pocket on his wife's treatment; not on surgeries or medicines but on rituals. He went to every odd place any fool recommended and conducted every damn rimdro that came out. He shared that he could have treated her faster had he not desperately wasted his time and money on strange rituals. He declared that it was physiotherapy that put her back on her feet, which was absolutely free of cost. 

He would strap her to the car seat and drive her around knowing she would be so sick of staring at the ceiling all day long. He would carry her on his back like a child and go to all the places they would have gone if she were fine. He said going out helped both him and his wife. 

In less than a year, he succeeded in getting his wife, whom doctors feared won't wake up, out of her bed and make her walk on her own. She is still struggling to relearn everything, starting with speaking and eating. Knowing her love for farming, Dawa has helped setup her mushroom farm and vegetable garden. This has helped her wake up every morning with excitement and looking forward to the day.

Rinchen Watering Her Plants

Looking back at the experience he lived since his wife fell ill and watching her relearning how to do things, he felt that if he knew as much about the stroke he could have done anything to prevent that in his wife. His success at getting his wife walk on her feet is another experience, and now dealing with her disability and keeping her meaningfully occupied are things that he wanted to share with others. Having faced with so much at the prime age, Dawa says that the true battle was fought on two fronts; one with the illness and other with depression, and he hopes to be able to create much-needed awareness among the stroke patients and their families. 

Rinchen in her Mushroom Shed

Dr Tashi Tenzin with whom he had kept in constant touch shared with him how important it was for him to create a formal forum to share such stories to create awareness. As a doctor, he had said that he would love to do it but his hands are full within the four walls of the hospital. The doctor wanted Dawa to be the one to go beyond the hospital to reach out to the people. Thus, Bhutan Stroke Foundation was established. 

Personally for myself, having run to Bajo hospital carrying my mother inlaw in my arms and watch her dies a few days later in Thimphu hospital, and having watched the doctors pull the plug on my brother-in-law who was declared braindead, I have always felt the need for a stroke care organization. An organization that will create awareness to prevent stroke (before), help build efforts in timely treatment toward recovery (during) and create means for the patients to cope with life after stroke through meaningful engagements (after). 

Meeting Dawa Tshering in Punakha

When I met Dawa Tshering in Punakha, introducing his Foundation during the CSO retreat I felt like my prayers were being answered. As he spoke about his wife I couldn't see him well through my teary eyes, I knew he was destined to do this. Having hit the hardest, he has the motivation and determination to take this forward like no other. He says he wants to strive for stroke-free Bhutan, where no one has to suffer like his wife, like him and like his two children.

Every day, JDWNR Hospital alone is said to receives 2-3 stroke cases. Globally 17 million cases are reported annually, out of which 6 million dies and 5 million are left with a disability. 

29 November 2020

Toilet Management Training

Since announcing this training a few days ago about 50 people have signed up, out of which some 20 of them are civil servants in officer's position, which means they are not cleaners. While it's encouraging to see non-cleaners showing interest in the training, we would like to focus the training only on the real cleaners who are employed as cleaners. It doesn't matter whether you are in the private or public sector as long as you are a cleaner. 

A little boy manning a public toilet in Jaigoan

The training will cover the following;

1. Building a positive social identity as cleaners and rise above the stigma.

It's a mind game. We want to tell stories to let the cleaners understand the purpose of their work and walk out of our training with pride and self-respect. Of the many stories, we will definitely share about the Janitor who helped Nasa put a Man on the Moon.

In 1962, During a visit to NASA, President John F. Kennedy noticed a janitor carrying a broom down the hallway. He walked over to the man and said, "Hi, I'm Jack Kennedy. What are you doing?"

"Well, Mr President," the janitor responded, "I'm helping put a man on the moon."

2. Understanding a Clean Toilet and knowing what it takes to achieve that.

Cleaners are generally illiterate and come from the poorer section of the society where they make do with basic or no facilities at all. Their idea of a clean toilet may not be clean enough. They need to see their goals with clarity in order to work toward that. 
Giving a short course to Memorial Chorten Toilet Manager 


The venue will be in a good hotel where we could do a practical session in their toilets, and where we could show good examples of toilets to the participants. The two days at the hotel they must see how consistently the toilets are kept well by the hotel staff. 

3. Using the right tools and gears for safety and Dignity 

Using the right tools and gears can not only ensure safety but also make the work really easy and stylish. If we are going to change people's perspectives on cleaning job we must begin with this; a cleaner in a clean uniform with boots and gloves and holding a good mop will give an impression of a passionate worker who knows his job well. It adds dignity to the job. 

4. Basic skilling in plumbing, carpentry, electrical and masonry will be given to skill-up the cleaners to enable them to carry out timely maintenance. If we observe carefully, all big damages start small and gradually. One nail on time can save a toilet from falling apart. But often in the absence of basic skills and accountability, even the most manageable damages are kept aside for the annual maintenance budget. 

5. Use of daily cleaning Checklist to ensure consistency 


By streamlining the job of the cleaners through a daily system of check and balance that will ensure consistency and sustainability. This is effectively used in every organization, including shopping malls in big cities, it's, therefore, high time we introduce it in Bhutan.
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Sharing a moment with SJ town toilet manager


If you know someone who needs this training please let them know, and if the person is unable to fill out the form kindly help them. But note that it's only for the cleaners. 



Talking about the overwhelming response we got from general civil servants, some of my friends said it could for the want of a certificate that may be useful while seeking similar jobs in counties like Australia. With no affiliation with any institute in Australia, our certificate, even if we issued one, may not carry any weight at the moment. But, it has opened our eyes to the possibility of a similar arrangement that could help earn revenue for Bhutan Toilet Org from the training course and guarantee employment in the cleaning sector down under. It's a good dream, isn't it?

26 November 2020

May We Check Your Toilet?

There has to be a strong correlation between the people in the management and the condition of the toilet in their offices. It sounds strange but the toilets do reflect the values and attitude of the people who are using it. There may be several other factors but good management will never allow its office toilets to stink, will they? 

During the Ambassador Conference, Dr Lam Dorji facilitated a session with the toilet ambassadors and they agreed to carry out a survey to quietly assess the office toilets and find out which type of management or leadership pay serious attention to the condition of the toilets. The results will be shared with the public through all media platforms.         

To get honest data from the assessment, we must not announce the dates. We should tiptoe into the survey without alerting anyone. But in case if some offices need us to seek approvals and permissions to carry out our survey, then I must do it right here with this post:

 "May we check your toilet?" I hope you won't say no.


Just to give you a heads up, the following questions will be included (but not limited to) in the survey;
  1. Are there separate toilets for women?
  2. Are the toilet walls and floor free of dirt, stains, cobwebs?
  3. Are the toilet pans, urinals and washbasins stainless? 
  4. Is there running water in the toilet?
  5. Is the toilet floor kept clean and dry? 
  6. Does the toile have good lighting?
  7. Is the toilet well ventinlated?
  8. Are the proper doors with latches? 
  9. Are there adequate cleaning tools?
  10. Is there a trained cleaner? 

25 November 2020

The Toilet Ambassadors of Bhutan

Who are these toilet ambassadors?

They are regular civil servants from each Dzongkhag and students from Royal University colleges who came forward to support Bhutan Toilet Org in taking our mission to the ground in their communities. They are volunteers. They are natural leaders who create a network of volunteers around them. They are the bridge between us and their Dzongkhag or College.



How are they chosen?

They came forward voluntarily. We didn't choose them. They chose us. We found most of them by chance. Only in some rare cases I personally asked my friends to help. The position of BTO ambassador is so undefined that it takes a huge supply of goodwill and trust to find or become one. 

However, when an ambassador goes on transfer or leaves for studies, we seek his/her recommendation to find a replacement.

How important are they?

We are a relatively new CSO but within a short span of time, we managed to overcome a lot and made a huge impact. The secret to our success is our ambassadors. They are on the ground. They multiply our efforts and reach. 

How much are they paid?

They are paid in millions worth of smiles and gratitude from people whose lives they touch. It would be an insult to put a price tag on their profound efforts. It's the purest form of volunteerism, one in which, the dirtiest work is done with the cleanest heart. 

What's Ambassador Conference? 

We have never met our ambassadors formally before. We coordinated on Facebook messenger and depended on various mode of communication to keep in touch. For the first time, we organised an Ambassador Conference to bring us all together, face to face and streamline our efforts. It may become an annual event considering the importance of such a platform.



Earlier, in the absence of any written guidelines, some ambassadors have done dozens of activities while others couldn't even define their role. This conference helped us share experiences and draw common grounds. We now have simple and clear terms of reference, action plan and communication strategy. We hope to make it better over the years.


18 October 2020

Top 10 Bhutanese Mobile Apps 2020

This has been something I wanted to do for a long time; to assess Bhutanese Mobile Apps and make a Top 10 list. I wanted to measure the apps based on the tangibles such as the number of downloads, users and reviews. But when I actually began working on it I realized that if I were to base my list entirely on the tangibles then there is no input from my side. I found it important to grade the apps based on the usefulness and user-friendliness. Since it's my list I want to judge the apps based on how useful they were to me. 

Top 10 Bhutanese Apps

After the list was made I found out that only two apps of the 10 are strictly private, rest are all institutional and government service apps. His Majesty the King shared a story about how Instagram, with just 13 employees was bought by Facebook for $ 1 Billion in 2012, which was way more USD than Bhutan had saved since the reign of the Third King. Since hearing that powerful speech I have been showing an extra interest in apps because I feel the only equitable chance we have at doing something big in the world would be a made in Bhutan application. It's worth creating a national think tank and making a big investment. 

For now, all top ten apps combined + Druk Trace app doesn't total up to a million download. 

Following are the top ten made in Bhutan apps on my list;

1. mBOB (100,000+)

mBOB

It is the official mobile banking app of Bank of Bhutan. The app has literally put banking on our palm. Until recently BOB deducted Nu.10 every month from the mBOB users, which was sharply criticized. I didn't mind the small fee because of all the conveniences it offered; Mobile recharge, Mobile payment, Money Transfer, Bill Payments, etc.  Since installing the app some years ago I have never bought a single paper voucher or went physically to pay the electric bill or house rent. 

There are similar apps by other banks, such as MPay, TPay, ePay etc. which may be as useful but since I personally benefited from mBOB alone I chose mBOB. 

DDC Dictionary

2. DDC Dictionary (1000+)

It's a bilingual Dzongkha - English Dictionary app from G2C Bhutan. The app is quite handy in confirming Dzongkha spellings and meanings. It has come to my rescue every time I help my daughter with her Dzongkha works. I think the developer has uploaded an entirely new version instead of updating the original app because it should have more than 1000 downloads it has recorded. 

Druk Zakar

3. Druk Zakar (100,000+)


The Druk Zakar App from Dratshang Lhentsho provides a 12-month day-to-day astrological calendar based on the Bhutanese lunar year. As Bhutanese, we are believers of tag da tendrel (Auspicious signs) before starting a new venture or a long journey or making major decisions in life. Traditionally, we had to go to an astrologer for a consultation but with this app, we could be astrologers ourselves. This may have disappointed the astrologers but for the rest of us, it was a blessing. 
B-Trowa

4. B-Trowa (10,000+)

It's a TV and Radio streaming app from Bhutan Telecom. The only reason this app is on my list is that it streams BBS TV live for free without requiring to register. I feel that this must be the app that's keeping fellow Bhutanese living and working abroad in touch with their homeland. 
Azha Pasa

5. Azha Pasa (10,000+)


It's an eCommerce app with the vision to expand to delivering skills and services but for now they have made their mark by delivering vegetables, LPG and providing garbage pickup services. I have used the app several times to refill LPG cylinders and it's amazing that they charge just Nu.100 for their service. For that cost, we don't even get a cab ride from home to town forget about getting a heavy cylinder delivered home. I have also used the app to get vegetable delivery during the lockdown, which has made me forever grateful to the app. 
Druk Ride

6. Druk Ride (1000+)

Druk Ride is a taxi and bus ticket booking app. It's an app whose time has really come in Bhutan but I am yet to see the real success of the app. Initially, there were three taxi apps but only Druk Ride survived because the market is just too small and awareness on the smart technology is way too less, especially among the cab drivers. I have used the app to book bus tickets to Pling and I was really impressed. I only wished if Haa Bus tickets could be booked on this app. 
POL Depo App

7. POL Depo (10,000+)


This app is from the Department of Trade to facilitate the issue of the coupons for LPG and Kerosene, In pursuit of Improving Public Service Delivery. If you don't have this app you have to visit DoT physically to get the coupons and then head to the Fuel pumps to get LPG or Kerosene. Strangely, you can't just download and use the app right away, like many services in Bhutan, you have to visit DoT physically to get the app registered. 


mRSTA

8. mRSTA (10,000+)

This app built by RSTA gives access to Information related to Driver License and Vehicle Registration of an individual and facilitates services like the renewal of both the documents, which otherwise require us to visit the office physically. The app though poorly branded (both the name and the logo) has really good features. Very soon we may not need printed license or registration documents as long as we carry a phone with this app on.



9. eTeeru (50,000+)

This mobile financial app from Tashi Cell is perhaps the best-marketed app but it has more than a few shortcomings; first, it came into the market too late. There are over five banking apps that are giving the same services eTeeru is offering. Second, it is only for the TCell subscribers which leave the majority of the population out because more Bhutanese use bMobile, including me. If it could be registered using bMobile number I could have at least tried because I have seen so many shops with eTeeru QR code ready to be used but seemingly no users because for now, everyone is happy with mBOB. But if they could maintain the pace of promotion and make necessary changes, I can see it replace all the banking apps, especially on the shopping front. 
Bhutanese Bloggers

10. Bhutanese Bloggers (1000+)

This app features the latest blog posts from the community of Bhutanese bloggers. It was designed to create a platform for every blogger to enjoy equal readership, but since the developer doesn't live in Bhutan anymore, it's really difficult to update the list of bloggers. Without a functioning association, we don't have a dedicated team to look after the app. We may revive it soon. Yes, I am involved in this. 


This is the end of the top 10 list but while talking about the Bhutanese apps, let me draw your attention to the most important app at the moment;
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11. Druk Trace (100,000+) 

Druk Trace is designed by G2C for contact tracing during the pandemic. I am sure this is the most downloaded app in Bhutan and I hope you have it on your phone. Having the app on your device is not enough, you must use it wherever you go. I hope someday when all this is over, we can make good use of this app and the data. 

Perhaps we could upgrade this to the national chat platform, Sungjoen App the government envisioned. 

Druk Trace