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25 November 2020

The Toilet Ambassadors of Bhutan

Who are these toilet ambassadors?

They are regular civil servants from each Dzongkhag and students from Royal University colleges who came forward to support Bhutan Toilet Org in taking our mission to the ground in their communities. They are volunteers. They are natural leaders who create a network of volunteers around them. They are the bridge between us and their Dzongkhag or College.



How are they chosen?

They came forward voluntarily. We didn't choose them. They chose us. We found most of them by chance. Only in some rare cases I personally asked my friends to help. The position of BTO ambassador is so undefined that it takes a huge supply of goodwill and trust to find or become one. 

However, when an ambassador goes on transfer or leaves for studies, we seek his/her recommendation to find a replacement.

How important are they?

We are a relatively new CSO but within a short span of time, we managed to overcome a lot and made a huge impact. The secret to our success is our ambassadors. They are on the ground. They multiply our efforts and reach. 

How much are they paid?

They are paid in millions worth of smiles and gratitude from people whose lives they touch. It would be an insult to put a price tag on their profound efforts. It's the purest form of volunteerism, one in which, the dirtiest work is done with the cleanest heart. 

What's Ambassador Conference? 

We have never met our ambassadors formally before. We coordinated on Facebook messenger and depended on various mode of communication to keep in touch. For the first time, we organised an Ambassador Conference to bring us all together, face to face and streamline our efforts. It may become an annual event considering the importance of such a platform.



Earlier, in the absence of any written guidelines, some ambassadors have done dozens of activities while others couldn't even define their role. This conference helped us share experiences and draw common grounds. We now have simple and clear terms of reference, action plan and communication strategy. We hope to make it better over the years.


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