Showing posts with label Public Service. Show all posts
Showing posts with label Public Service. Show all posts

10 April 2015

The Best Public Toilet in the Country

If something is not good enough, go and change it. If you can’t change it, seek help but change it.

It was my turn to design a social service activity yesterday afternoon at the Royal Academy. My team knew I would certainly point at a toilet, because ever since I founded Bhutan Toilet Org I have been after toilets like Romeo.
Dr. Prabrat was after me for days, wanting me to plan the program in detail and on paper, in his very Oxford way but I assured him about how I had everything on my fingertips, after all it was a toilet we were talking about.
The plan was to whitewash the wall, scrub the pots and tiles, educate the caretaker and make the only public toilet in Paro town worth Nu.5 it charges per use.
I requested Dasho Dzongrab, Kinley Gyeltshen for approval and he in turn instructed Municipal authority to assist us. From the municipal we understood that Paro didn’t have a wet sweeper after the one they had, died. The current caretaker is an employee who is assigned toilet duty only on Sundays. The only sewage truck in the valley is broken down.
But I made it clear to the Executive Engineer of the Municipal office that we were going beyond complaining, by becoming a part of the solution, something I learnt from BCMD’s media nomad workshop last year.
The condition of the toilet however shocked my team; my worst description was just the tip of the shit-berg that even I, who made few inspections before, couldn’t believe. The door was locked with countless dents of break in attempts. There was a fresh poop right at the door. No portion of the wall was spared from doma stains. The two sinks and four toilet pots were coated with thick layer of deposits. God knows how some poop went right up on the wall. The only remaining two flush tanks were filled with bottles and sanitary pads. The caretaker used the useless bathrooms for scrap collection. The worst was what lies behind the toilet; all the connections to septic tank were blocked and therefore sewage has been overflowing straight into open drain for years. The drains have eventually disappeared under overgrowth and you can see fresh yellow all over the green.
Any logical person with authority would recommend demolishing of the out-of-hand eyesore standing in between taxi stand and vegetable market, two populated areas. But we were there to rescue it. We whitewashed the wall first and our artist Nima Tshering wrote “A Clean Toilet!” and that was what we went there for.
The Driving Force
The 14 of us dug, swept, brushed, scrubbed, and washed in our effort to make this toilet worth paying Nu.5. After three hours the inside of the toilet started glittering but tones of poop behind the toilet didn’t seem like something we could deal with.
God Knows, how this could happen
The only institution that could help was fire department of the Police. We made a few calls and big red fire truck appeared. Three rounds it took to wash down the whole history of shits in Paro. The three firefighters went out of their ways to help us. We can never thank them enough.
Help from Police Department
The clean toilet that we aspired was ready. But in two days we didn’t want all our effort to be covered in shit. Municipal already said they were running short of manpower to look after the toilet. But the executive engineer readily agreed to allow us to hand it over to some organization that could take better care of it. That’s when my team thought of Chithuen Phenday Association, with whom we share close ties. We called them over to consider our proposal and right there standing near the toilet Paro Municiapl Authority agreed to handover, and Chithuen Phenday agreed to takeover. The orphan toilet finally got adopted and hence it will be open throughout the week and a gate will open to taxi stand too. Anybody misusing the public property will be held responsible and if the culprits are not found then the association will be help responsible.
The toilet will be handed over formally in few days after the plumbing damages are fixed but ownership and accountability are transferred with immediate effect. Paro will hereafter have the best Public toilet in the country. Other Dzongkhags are encouraged to follow the Paro model or innovate better strategies to make their public toilets less terrifying.
Here we Go! 

The Royal Academy would like to thank Dasho Dzongrab, the Police Department in Paro, Paro Municipal Authority and Chithuen Phenday Association for coming together for a cause. Together we did it.
And I personally would like to express my greatest appreciations to my colleagues Nima Tshering, Pema Chhomo, Sonam Ura, Dr. Prabrat, Sangay Wangchuk, Deki Pem, Sonam Palden, Ben, Hemant, Penjor Ghalley, Karma Tenzin, Ram Dahal, and Tshering Nidup for job well done. You guys cleaned the hardest shit!

Following are some memories we cleaned and washed away:









17 October 2012

How Much Would it Cost Us?

I have learned that "If Amazon.com shuts down for 60 minutes, it loses more than US$3 million" from a ThimphuTech.com's tweet. Boaz Shmueli, the passionate brain behind ThimphuTech.com works and lives in Thimphu. He has the world of internet on his finger tips, and has been very kind in helping every Bhutanese with tech related issues. He also runs a Q&A column in Kuensel's weekend K2 magazine to extend his helpful hand further. So far he has been our 'May Day'; he enlightened us on issues faced by our isp and other organizations, he warned us of hackers and malicious activities on our sites, he showed us better and secured way to occupy space on the virtual world... he always remained tactful and did us the services that we should actually expect from our ISP Druknet. He also covered areas in cellular communication when BMobile failed to explain or inform.
That Tweet!
So when he tweet about Amazon.com right after Bhutan experienced an unexplained and uninformed internet outage he means to let Druknet understand that every time they are out of service they are losing business. But question is would they even know about the tweet since Druknet is not even on twitter?
If Amazon.com loses $3 million in 60 minutes of shutdown, how much could we (Bhutan) possibly be losing when;

  1. When Internet is down across the country four many 60 minutes?
  2. When Mobile network fails?
  3. When the electricity goes out for days and weeks?
  4. When the roads remain blocked for days? and 
  5. When the whole Nation is put to standby mode for a day on the Pedestrian Day?
Or do we even care? Another tweet from @tsheringtenxin suggests that unlike Amazon.com ours are "govt owned enterprise after all. It's not going to hurt them in the bone to lose business for weeks and months."

12 April 2012

Don't Let Their Death Go in Vain

Last Sunday afternoon's forest fire cost heavily on two families and the police force and I join the nation in offering my heartfelt condolences to the bereaved families. But I urge them not to let their death go in vain. The questions that arise with that unfortunate incident should not be cremated with their bodies. For once we should understand the meaning of such death, we should confess that it could have been avoided. Let's stop agreeing that death happens because of destiny.

Fire Chopper in Action
It's time we question our ability and capacity to firefight. Hundreds of people are mobilized without relevant equipment to chase the razing fire uphill, which is not only foolish but dangerous. It's our luck that we didn't lose  many lives so far, but we must be the only nation who so much prides in its forest cover and haven't done our best to protect it. We can't fight forest fire with branches and twigs in the hands of exhausted men. We can't drive our fire engines uphill through the forest- they breakdown even on roads.
We don't need scientists to think about a solution, a few think-tanks on Twitter were already discussing about Fire Choppers, which is already being used across the world to battle forest fire. If we really mean forest is our biggest assert then we should invest in protecting it with best resources in the world. The cost of trees we lost so far could have purchased enough fire choppers- it would be wiser to safe the trees than to plant saplings.
The bad, The Ugly
It's also time we question the efficiency of the fire engines and other vehicles our firefighter use, such as the DCM truck that has already run over 200,000 Km. For that matter even the public buses. How many accident must we see, before we realize that some types of vehicles are not safe at all. Theoretically, service vehicles can't run over seven years (see Bhutan Observer) but who care about it?
Heros
The ugly TATA and Eicher buses are still polluting the air and beauty of the nation. Coaster buses have proven their worth- both in safety and comfort- and we should be insisting on importing them, and the same applies to Fire Engines. The big ugly ones are as old as me and takes hours in preparation before heading for action, and during the operation it fails suddenly. This brings the moral of the firefighters down, because despite all the bravery and effort they land up being insulted by the onlookers. However, the smaller fire engines work magic with instant-operation capability, and with all logic we should be getting more of those. But so far, as things go, we are still clinging on to those old one that we know will arrive only after the show is over.
The hero who comes after the show is over
In some countries, incidents like this lead to a lot of relative investigations and then reforms, here we cremate the bodies with a lot of respect and that's it. What shall we change first?

22 December 2011

Snake and Ladder in Bhutanese Public Service Delivery

Tshering Wangdi's report on "Revolutionizing Public Service Delivery" in Bhutan Times on 18th December brought me immense happiness after having gone through a long procedure of acquiring a trade license for my brother last week. My eleven page thick application form required signature from over ten individuals from different locations and needed over six legal stamps and numerous photocopying. If it weren't for my support and diligence my brother would have given up on the idea long ago and chose to remain a jobless youth rather. We are still waiting for the committee verification, and recommendation before going to Thimphu again.
G2C in Bhutan Times
Bhutan Times' report highlighted government's move to make services easily accessible by public through Government-2-Citizen (G2C) services. Once done it promises to make acquiring services simple and effective, inexpensive, time saving, and hassle-free, thus guaranteeing costumer satisfaction.

The picture illustration with the report didn't impress me much, because the current situation depicted alongside their vision didn't really tell the truth. The series of ladders in the picture shows that, though time consuming, there is progress in the way services are delivered today, which we all know is not true. Today if you are going to Thimphu for a work you must prepare yourself like your parents prepare for pilgrim to Bodgaya, for in there we are bound to be caught in Snake & Ladder game. I have invested good amount of my time in the following model, trying to depict the way public service is in our country today.
PaSsu's Model of Public Service in Bhutan